An AI First-Responder trained on your exact business — for support teams with 5–50 agents who need to deflect repetitive tickets and enforce SLA accountability. 24/7, zero downtime.
Every feature eliminates support noise and enforces accountability across your entire team hierarchy.
Active development
Capabilities roll out in phased deployments by suite tier. Your live workspace may differ from marketing previews here — and is expected to improve as we ship updates.
🧠
AI First-Responder
Knowledge Base Intelligence trained on your manuals, historical tickets, and internal docs. Human-like answers instantly — before a human touches the queue.
📋
Unified Ticket Management
A centralized dashboard converting inbound requests into organized, SLA-governed tickets. Email is live today; WhatsApp and API channels expand by suite tier on our rollout roadmap.
👥
Role-Based Command
A strict three-tier hierarchy of Admins, Managers, and Agents. Granular permissions ensure every team member sees exactly what they need — nothing they shouldn't.
🔐
Data Sovereignty
Your data never trains public AI models. Private cloud environments with Customer-Managed Encryption Keys (CMEK) for Enterprise and Ultimate tiers. You hold the master key.
⏱
SLA Enforcement
Live countdown timers ensure your team responds within guaranteed timeframes. Every ticket is measured, every deadline tracked, every breach flagged in real-time.
🔗
Omni-Channel Ingestion
Route email today — with WhatsApp Business API and custom webhook sources arriving by tier. Full API Suite access on the Ultimate tier for maximum flexibility.
The Business Case
The Cost of Doing Nothing
One Triage subscription replaces the overhead of three full-time support hires — at a fraction of the cost.
Human Alternative
$15K
Per month for three full-time support agents ($3K–$5K each). No nights. No weekends. Sick days. Turnover. Training costs.
Triage Pro Suite
$499
Per month. Equivalent volume to 3 full-time agents. 24/7 coverage with zero downtime. Trained on your exact business. No sick days.
Empower, Don't Replace
Triage is designed as a co-pilot, not a replacement. By automating repetitive ticket noise (like password resets and status updates), we free your agents to focus strictly on complex customer challenges that require human empathy and deep reasoning.
Platform Demo
See Triage in Action
Walk through core workflows — AI resolution, ticket routing, role-based command, and analytics.
Preview disclaimer
Screenshots and the scene tour below show early UI concepts still in active development. Layouts, copy, and flows will change — and are expected to improve — on your live tenant and in the public live demo sandbox.
Product Tour · Scene 01Browse scenes below — video tour when available
Missing screenshot? A placeholder appears automatically until the asset is published. Previews are not final production UI.
Screenshots not enough? Step inside a working sandbox.
The live demo uses real tickets and roles — but it is a shared staging workspace under active development, not your production tenant. UI, sample data, and flows may differ from what you receive at handover.
Live demo resets nightly · Preview-only environment · Not a contractual SLA surface
Exclusive Program
Co-Development Design Partner
Bypass all standard annual subscriptions with a flat, one-time lifetime investment. Reserved for forward-thinking organizations willing to fund our final development sprint.
Strictly Limited Slots
Slots close immediately once capital is cleared. First-come, first-served.
We do not build general features during this window — we build your features.
Tenant provisioning and corporate branding injection, AI First-Responder training on your specific historical ticket data and internal manuals,
and complete operational mapping: custom routing rules, API webhooks, and team access hierarchies tailored to your management structure.
Once your dedicated timeline concludes, your organization transitions to our standard SLA — fully equipped with a tailor-made environment.
Tier Comparison
What's Included in Every Plan
Feature
Pro Suite
Enterprise
Ultimate
Ideal For
SMEs & Startups
Mid-Sized Firms
Large-Scale Ops
Agent Seats
5
20
50
Manager Seats
1
3
10
Admin Seats
1
2
5
Active Contacts
1,000
10,000
Unlimited*
AI Actions / Month
2,000
10,000
Unlimited*
Omni-Channel
Email Only
Email + WhatsApp
Full API Suite
Data Sovereignty
Shared Secure
Private CMEK
Dedicated Instance
AI First-Responder
✓
✓
✓
SLA Timers
✓
✓
✓
WhatsApp API
—
✓
✓
CMEK Encryption
—
✓
✓
Dedicated Cloud Instance
—
—
✓
* Fair Use applies — protection against automated spamming and server-overloading tasks.
Founding Partners
The Alpha Partner Program
Founder pricing for early adopters — opens once all Co-Development slots are filled. Until then, join as a Co-Dev partner for immediate access.
Waitlist Open · Program Paused During Co-Dev Sprint
Founding Package Benefits
5 Slots Total
Secure lifetime early-adopter pricing with a permanent 30% discount on standard monthly rates, zero setup fees, and zero mandatory marketing requirements.
30%
Permanent discount on standard monthly rates. Your discount remains active for the lifetime of your continuous subscription.
Waived
Setup fees completely waived (normally up to $3,000)
90
Day initial deployment lock-in. You secure early access to our phased roadmap.
Alpha Pricing Matrix
Tier
Standard M2M Day 1 Total
New Alpha Rate (30% Off)
Alpha 3-Month Upfront Total
Program Requirements: Zero mandatory marketing requirements or ROI reports are enforced.
Alpha checkout is paused while Co-Development slots are being filled. Alpha reopens once all three Co-Dev partners are onboarded — or join as Co-Dev for immediate access.
Standard Pricing
Transparent Pricing, No Hidden Fees
Month-to-Month flexibility or annual commitment to unlock discounted rates and waived setup fees.
Checkout locked. Standard subscriptions open once all 5 Alpha partner slots are filled. Until then, join as Co-Dev for immediate access.
Complete Billing Architecture
Tier
Commitment
Monthly Rate
Setup Fee
Day 1 Total
Flexible Capacity
Add-Ons & Pay-As-You-Go
Grow beyond your base plan without forcing a full upgrade. Provision extra capacity on demand.
A. AI Action Volume & Standard Mode Fallback
When a tenant reaches 100% of their monthly AI Action limit, they choose one of two processing modes:
⚡
Premium Continuity
PAYG Auto-Recharge
Accounts are automatically billed at a metered rate for additional capacity. Unused top-up actions roll over to the subsequent billing cycle.
Rate$25 / 1,000 actions
🛑
Zero Overage
Standard Mode Fallback
If PAYG is disabled, the AI First-Responder instantly pauses. The platform degrades to Standard Mode — keyword matching and direct-to-human routing only — until the monthly counter resets.
No unexpected charges. No AI until reset.
B. À La Carte Seat Expansion
Seat Type
Rate
Additional Agent Seat
$15/mo
Additional Manager Seat
$25/mo
Additional Admin Seat
$40/mo
C. Contact Database Upgrades
Scale your Active Contact pool past your suite threshold without upgrading your entire plan.
Add-ons available with an active plan. PAYG, seat expansion, and contact upgrades unlock once you're on a Triage subscription. Join as Co-Dev for immediate access.
Operational Peace of Mind
Satisfaction & Commitment Terms
Clear refund and commitment policies by billing track — aligned with our 11-day onboarding protocol.
Standard · Month-to-Month
Day 11 Satisfaction Guarantee
Triage is fully provisioned during an 11-day onboarding sprint — not a self-serve trial. At official Day 11 handover, if custom branding and AI knowledge training do not meet your operational standards, your onboarding setup fee is refundable minus the non-refundable Surgical Resource Fee.
How it works
Days 1–10 — Tenant provisioning, branding injection, FAQ ingestion, and AI First-Responder training on your knowledge base.
Day 11 — Official handover review with your Admin team.
If approved — Your month-to-month subscription continues normally.
If not satisfied — Request a setup-fee refund within 5 business days of handover. We retain the Surgical Resource Fee for engineering and infrastructure already delivered.
Applies to Standard Month-to-Month tracks only. Co-Dev, Alpha, and Annual tracks follow the policies below.
Annual (Billed Monthly) — 12-month agreement with setup fee waived at signup. Early cancellation triggers an Early Termination Fee equal to all monthly discounts received to date, plus one month at standard non-discounted M2M rate.
Annual (Upfront) — Full year paid in advance with setup waived. Payment is non-refundable and carries no ETF — your tenant remains active through the term end date.
Co-Dev Design Partners
Lifetime License Lock
100% non-refundable — Dedicated engineering hours and multi-tenant infrastructure are allocated immediately at signing.
One-time payment secures a lifetime license, exclusive custom features, and zero ongoing subscription fees for the agreed scope.
Tenant environment remains active for the full lifetime access term defined in your Co-Dev agreement.
After Day 90 — Rolls into flexible month-to-month billing with your locked-in 30% Alpha discount for the life of the account.
Setup fees waived at signup. No mandatory marketing requirements or ROI reporting.
2026 Deployment
Phased Rollout Roadmap
Strict surgical phases to ensure precision and flawless database multi-tenancy at every tier.
P1
In Progress
August 14, 2026
Phase 1: Pro Suite Core MVP
Secure Multi-Tenancy schema, Role-Based Access Control, Inbound Email Ticketing Engine, and the core AI First-Responder Vector Database. Pro Suite onboarding tracks begin.
P2
Planned
September 18, 2026
Phase 2: Enterprise Extensions
WhatsApp Business API Integration, unified omni-channel UI, and AI Action usage metering. Enterprise Suite onboarding tracks begin.
P3
Planned
October 30, 2026
Phase 3: Ultimate Infrastructure
Full API Suite, Dedicated Instance provisioning scripts, and Customer-Managed Encryption Key (CMEK) integration. Ultimate Suite onboarding tracks begin.
Onboarding Protocol
From Signed to Live in 11 Days
DAYS 1–3
Infrastructure & Branding
Isolated cloud environment provisioning and initial branding injection into the UI.
DAYS 4–7
Knowledge Ingestion
AI training — feeding your manuals, docs, and historical data into the Vertex AI engine.
DAYS 8–10
Onboarding & Mapping
Team training sessions and custom domain mapping via Cloudflare. Hierarchy configuration.
DAY 11
Official Handover
Live launch and transition to the direct engineering support line. Your AI is operational.
Common Questions
Frequently Asked Questions
Everything you need to know before signing up. Still have questions? Email us directly.
You choose upfront how to handle it. If you enable PAYG Auto-Recharge, your account automatically tops up at $25 per 1,000 additional actions and unused top-ups roll over. If you prefer zero overages, keep it disabled — the platform gracefully switches to Standard Mode (keyword matching only) until your monthly counter resets. No surprise charges, ever.
Yes. Every tier supports à la carte seat expansion at fixed monthly rates — $15/mo per Agent, $25/mo per Manager, and $40/mo per Admin. You only pay for what you add, with no forced tier upgrade required.
Annual (Billed Monthly) plans are 12-month binding agreements. If you cancel early, the ETF equals the total sum of all monthly discounts applied to your account up to the cancellation date, plus one equivalent standard non-discounted month of service. Upfront annual payments are strictly non-refundable but carry no ETF — your tenant remains active until the term ends.
Upon cancellation or expiration, your account enters a 30-day Isolated Grace Period. During this window, Admin users retain full read-only access and can export all ticket data, knowledge bases, and interaction logs in JSON/CSV format. On Day 31, all data is permanently and irreversibly deleted from our cloud servers.
We don't offer a self-serve free trial — Triage is a fully provisioned, AI-trained environment that requires an 11-day onboarding sprint to set up correctly. Instead, we offer the Day 11 Satisfaction Guarantee: if your branding injection and AI training don't meet your standards at official handover, your setup fee is refundable minus the non-refundable Surgical Resource Fee (equivalent to 50% of the paid setup fee) covering baseline engineering and setup costs.
No, never. Your proprietary knowledge bases, customer communications, and support tickets are never used to train public or foundational AI models. Your data is stored in isolated vector databases dedicated exclusively to your tenant environment. Enterprise and Ultimate tiers additionally support Customer-Managed Encryption Keys (CMEK) — meaning even our engineers cannot access your data without your key.
No, Triage is designed to assist, not replace. Our philosophy is to act as a force multiplier. By automatically resolving redundant, low-context inquiries (such as password resets, order status updates, and tracking numbers), Triage eliminates the queue noise. This frees up your human agents to focus strictly on complex, high-value, and high-empathy customer situations that truly require human reasoning and care.
Get Started
How to Secure Your Slot
Pick your program and plan — your message goes straight to the founder, not a generic inbox.
Every submission lands directly with Railey Mitchell Q. Capitis, Founder & Lead Engineer at Ri Software Solutions — not a support queue or third-party form handler. Expect a personal reply within one business day.
Effective Date: June 18, 2026 · Ri Software Solutions
Ri Software Solutions ("we," "us," or "our") operates the Triage platform (the "Service"). This Privacy Policy outlines how we collect, safeguard, and use data processed through our Service.
1. Data We Process
Account Data: Contact information, corporate billing details, and user credentials provided during onboarding.
Customer Support Data: Inbound emails, messaging histories, and ticketing metadata routed through our Service.
Knowledge Base Data: Operating manuals, internal documentation, and historical logs uploaded to train the AI First-Responder.
2. Multi-Tenant Data Isolation
We enforce strict multi-tenancy software isolation. Your customer data, internal documentation, and interaction logs are logically separated from all other tenants using advanced database access controls. Your data remains uniquely yours.
3. Artificial Intelligence Data Usage
Zero Public LLM Training: We do not use your proprietary knowledge bases, client communications, or support tickets to train public or foundational AI models.
Isolated Vector Databases: Your knowledge base data is stored inside isolated vector spaces dedicated strictly to your tenant environment.
4. Data Sovereignty & Encryption
Data is encrypted both in transit and at rest. For Enterprise and Ultimate tiers, Customer-Managed Encryption Keys (CMEK) allow your organization to retain full control over data accessibility keys.
5. Data Deletion and Retention
Upon account termination or expiration, data enters an Isolated Grace Period. On Day 31 post-termination, all tenant databases, document configurations, and communication logs are permanently, securely, and irreversibly deprovisioned from our cloud servers.
Effective Date: June 21, 2026 · Ri Software Solutions
These Terms of Service govern the use of the Triage AI platform ("Service") provided by Ri Software Solutions ("Company"). By accessing or using the Service, your organization ("Client") agrees to be legally bound by these Terms.
1. Service Provision & Account Roles
License Grant: Company grants Client a non-exclusive, non-transferable right to access and use the Service according to their selected subscription tier.
Role-Based Command: Client is responsible for managing its designated Admins, Managers, and Agents, and maintaining strict confidentiality over internal login credentials.
2. Intellectual Property & Data Ownership
Client Ownership: Client retains 100% ownership, intellectual property rights, and control over all customer support data, training manuals, and company information uploaded to the platform.
Platform Ownership: Company retains all rights, title, and interest in the Service architecture, code, user interface designs, and core AI First-Responder proprietary algorithms.
3. Subscription Commitments & Billing
Month-to-Month: Renewable monthly. Cancellations apply to the subsequent billing cycle. Setup fees are strictly non-refundable (except as provided under the Day 11 Guarantee).
Annual Upfront Tracks: Annual tiers bypass all upfront setup fees in exchange for a long-term commitment. Should your organization request early termination, your upfront lump sum is partially refundable. The refund is calculated by retroactively billing your active months at our standard, non-discounted Month-to-Month rate, plus a standard one-month early termination penalty. The remainder of your upfront balance is then returned to you.
Co-Development / Lifetime Licenses: Due to the immediate allocation of dedicated engineering hours and multi-tenant infrastructure locking, Co-Dev partnerships and lifetime licenses are strictly binding and 100% non-refundable. The tenant environment remains active for the duration of the agreed lifetime access term.
Alpha Partners: Alpha tracks secure a lifetime 30% discount on standard monthly rates and bypass all initial setup fees. This tier requires a strictly non-refundable 3-month upfront commitment. Following the initial 90-day deployment window, the account transitions to a flexible month-to-month subscription that maintains the 30% discount for the lifetime of the active account. No mandatory marketing requirements or ROI reports are enforced.
3a. Payments & Merchant of Record
Online checkout for Triage subscriptions and Co-Development licenses is processed by Lemon Squeezy, which acts as the merchant of record for card payments, sales tax, and VAT where applicable. Your receipt will show Lemon Squeezy as the seller of record. Ri Software Solutions remains the provider of the Service.
3b. Day 11 Satisfaction Guarantee
Applies exclusively to Month-to-Month (M2M) subscriptions. If the custom branding injection and core AI data training do not meet your exact operational standards by the official day 11 handover, your onboarding setup fee is refundable—minus a non-refundable Surgical Resource Fee covering the baseline multi-tenant engineering and cloud infrastructure costs incurred during your dedicated deployment sprint.
4. Supplemental Billing: Add-Ons & Pay-As-You-Go
AI Action PAYG (Auto-Recharge): When a tenant exhausts their monthly AI Action allotment, accounts enrolled in Premium Continuity will be automatically charged at $25 per 1,000 additional AI Actions. Unused top-up actions roll over to the subsequent billing cycle.
Standard Mode Fallback: If PAYG auto-recharge is disabled, the AI First-Responder pauses upon limit exhaustion. The platform degrades to Standard Mode — keyword matching and direct human routing only — until the monthly counter resets. No additional charges are incurred.
Seat Expansion: Additional seats may be provisioned at fixed monthly rates: Agent $15/mo, Manager $25/mo, Admin $40/mo per user.
Contact Database Upgrades: Active contact capacity may be expanded at $10/mo per 1,000 additional contacts past the suite threshold.
5. Fair Use & Rate Governing
"Unlimited AI Actions" features are subject to our Fair Use Policy. Non-standard API behavior — automated spamming, programmatic server overloading, or unauthorized script injection — will result in immediate automated rate-limiting or account isolation.
6. Service Level Guarantees & Beta Infrastructure
Client acknowledges that custom engineering implementations deployed during Alpha or Co-Development sprints are actively optimized. Standard security frameworks are guaranteed; occasional service adjustments may be scheduled during non-peak hours.
7. Account Termination & Data Lifecycle
Upon expiration or cancellation, the tenant environment enters an Isolated Grace Period. Admins retain read-only access and can export all data in JSON/CSV format for 30 days. On Day 31 post-termination, all data is permanently and irreversibly deleted.
8. Governing Law
These Terms are governed by the laws of the Republic of the Philippines. Legal disputes shall be filed exclusively in the relevant courts of Pangasinan, Philippines.
9. Modifications
Company reserves the right to modify these Terms. Client will be notified of major changes 30 days prior to enforcement.
